Terms of service
Introduction
These Terms and Conditions ("Terms") govern your use of the Feel Best Limited trading as Petts Wood Spa & Clinic ("we", "us", "our") services and purchase of products. By booking an appointment, purchasing a product, or using our services, you ("you", "your", "Client") agree to be bound by these Terms, which form a legally binding contract. These Terms incorporate our Privacy Policy and are in addition to any other terms of service applicable to and available on our website. Services may be outsourced to DKT Services Ltd, but all data remains the property of Feel Best Limited.
Eligibility and Health Disclosure
You confirm that you are at least 18 years of age and possess the legal right and ability to enter into this Agreement.
Full disclosure of your health conditions, allergies, medical history, and any other pertinent health information is required at the time of booking. Failure to do so may result in the refusal of service for safety reasons, and may affect the applicability of our cancellation policy. This applies to beauty services; for real estate services, additional disclosures may be requested.
Services Booking, Cancellations, and Refunds
Services must be booked in advance. Booking can be completed through our website, over the phone, or directly at our premises.
A valid credit or debit card must be provided to secure all bookings.
Cancellations must be made within the Standard Cancellation Period to avoid charges. Specific services may require a longer notice period, as noted at the time of booking.
Non-attendance ("no-show") or cancellations made outside of the Standard Cancellation Period will incur a full charge of the scheduled service to the card on file, unless otherwise specified.
Pass Purchases
Prepaid passes are non-refundable once any session has been used.
Unused passes may be refunded within 30 days of purchase, at our discretion and case-by-case (e.g., if we cannot provide the service).
Late cancellation/no-show fees apply per individual session booked against the pass as per standard policy.
Prepaid passes are non-refundable once any session has been used.
Unused passes may be refunded within 30 days of purchase, at our discretion and case-by-case (e.g., if we cannot provide the service).
Late cancellation/no-show fees apply per individual session booked against the pass as per standard policy.
Card Capture and Charges Policy
We implement a card capture policy to secure bookings. By providing your card details, you authorise us to charge any cancellation fees or unpaid treatment costs as described in these Terms.
Charges will be processed only in accordance with our Cancellations and No-Show Policies. You will be notified of any such charges beforehand.
All payments for services rendered or products purchased must be settled in full at the time of service or sale. Prices are subject to change without prior notice but will not affect confirmed bookings or purchases.
Product Sales and Delivery
Products available for purchase are subject to availability. Descriptions and prices of the products are specified on our website and may be amended at any time without notice.
Delivery charges and estimated timescales for delivery will be specified during the order process. We are not responsible for delays outside our control.
Client Obligations
Clients agree to follow all preparation and aftercare instructions provided by Feel Best Limited trading as Petts Wood Spa & Clinic for any service or treatment.
You agree to conduct yourself in a respectful manner while at our premises. We reserve the right to refuse service or terminate a service in progress if a client's behaviour is deemed inappropriate or unsafe.
Privacy and Confidentiality
We are committed to protecting your privacy and securing your personal data. Confidential information provided will be handled in accordance with our Privacy Policy, including sharing with affiliated companies or outsourced providers like DKT Services Ltd where necessary.
Photographs or testimonials provided by you may be used for promotional purposes only with your explicit consent, which may extend to beauty and real estate marketing.
Amendments to Terms and Conditions
We reserve the right to make changes to these Terms at any time. The most current version of these Terms will supersede all previous versions.
Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact and Notices
All communications regarding these Terms should be addressed to Feel Best Limited trading as Petts Wood Spa & Clinic at our registered address or via the contact details provided on our website.
By booking a service, making a purchase, or otherwise engaging with Feel Best Limited trading as Petts Wood Spa & Clinic, you acknowledge that you have read, understood, and agree to these Terms and Conditions in full.
Appointment & Cancellation Terms & Conditions
Booking Services
Services at Petts Wood Spa & Clinic must be scheduled in advance to ensure availability. You can secure your appointment through our online booking platform, by contacting us directly via telephone, or in-person at our premises.
At the time of booking, you are required to provide a valid credit or debit card to hold your appointment. This policy supports our commitment to providing the best possible service to all clients by efficiently managing our schedule.
Please disclose any health conditions, allergies, or other medical concerns that could affect your treatment when booking. This information is crucial for us to tailor our services to meet your needs safely and effectively. Services may be delivered via outsourced providers like DKT Services Ltd.
Cancellations and Rescheduling
We understand that sometimes schedules change and appointments need to be canceled or rescheduled. We kindly request that you notify us at least 24 hours in advance for standard appointments and 48 hours in advance for sessions scheduled to last 2 hours or more. This allows us to adjust our schedule and accommodate other clients.
Cancellations or rescheduling requests must be made by contacting our customer service team via the method used for booking or through your client account on our website.
If a cancellation is made within the required notice period, you will not incur any charges, and any prepayments will be fully refunded or can be applied to a future appointment, based on your preference.
Late cancellations, defined as those not made within the specified notice period, will result in a charge equal to 100% of the scheduled service cost. This fee will be charged to the credit or debit card on file.
Non-attendance without any prior cancellation notice ("no-show") will also result in a 100% charge of the scheduled service cost to the card on file.
In exceptional cases, such as emergencies or unforeseen circumstances, we may waive the cancellation fee at our discretion. Please contact us as soon as possible to discuss your situation.
Card Capture Policy
By providing your payment details at the time of booking, you authorise Feel Best Limited trading as Petts Wood Spa & Clinic to charge your card for any applicable service charges, including late cancellation and no-show fees, as outlined above.
All charges will be processed in compliance with our Cancellation Policy. You will be notified in advance of any charges applied to your card for your transparency and consent.
Amendments to Services
Feel Best Limited trading as Petts Wood Spa & Clinic reserves the right to modify or cancel any booked appointments due to unforeseen circumstances, including staff availability or emergencies. In such instances, we will notify you at the earliest opportunity and offer to reschedule your appointment or provide a full refund for any charges already incurred.
We value your understanding and cooperation with our Service Booking and Cancellation Policy, ensuring we can continue offering high-quality services to all our clients. For any questions or to discuss your appointment, please reach out to our customer service team.