Privacy policy

Feel Best Limited trading as Petts Wood Spa & Clinic respects your privacy and is committed to protecting your data. This privacy notice tells you how we look after the information you may provide to us about yourself in your dealings with us, both online and offline.

1. Purpose of this notice

This privacy notice explains our approach to any information about yourself that you might supply to us (or that we may collect about you) in your interactions with Feel Best Limited trading as Petts Wood Spa & Clinic, which contains personal data and sets out your rights regarding our processing of your data.

This privacy notice intends to help you make informed decisions when using our website and resources and in your other interactions with Feel Best Limited trading as Petts Wood Spa & Clinic. Please take a moment to read and understand it. Use of our website is also subject to our terms of use, acceptable use policy and cookies policy, which you accept in conjunction with this privacy notice.

Please also note that this privacy notice only applies to the use of personal data collected by Feel Best Limited trading as Petts Wood Spa & Clinic during your communications with us. It also applies to any communications with our carefully selected service providers (including outsourced providers such as DKT Services Ltd) that we rely on to carry out some of our activity, but it does not apply to personal data collected during your communications with third parties. All data collected remains the property of Feel Best Limited, even where services are outsourced.

2. Who are we, and what do we do

Feel Best Limited trading as Petts Wood Spa & Clinic is a beauty and aesthetics practice, with additional activities in real estate agency services (for more information about us, please visit our website www.pettswoodspa-clinic.co.uk).

Feel Best Limited is the data controller responsible for your data. References to ("we" "us" or "our") in this privacy notice are references to Feel Best Limited trading as Petts Wood Spa & Clinic, including any affiliated companies or subsidiaries.

We may outsource certain services, such as treatments or operational support, to DKT Services Ltd, which acts as a data processor on our behalf. However, Feel Best Limited retains full ownership and control of all data.

3. How to contact us

If you have any questions about this privacy notice or want to exercise your rights (see Section 13: How to access your information and your other rights), please contact us by: please contact us via our contact form, which you can find on the website; or writing to us at:

General Manager,

Petts Wood Spa & Clinic,

59 Queensway,

Pettswood, BR5 1EB.

4. When do we collect personal data?

We collect personal data about you in many different circumstances, most of which involve direct interaction between you and us, but some do not. We collect personal data about you:

When you create an account with us.

When you book or request a booking with us.

When you engage with us on social media or make any purchases from us.

When you contact us by any means with queries, complaints, etc. or apply for a job with us.

When you ask us to send you information or resources.

When you enter an event or workshop.

When you choose to complete any survey.

When you participate in any of our marketing and advertising activity or agree to provide any service to us.

When you comment on or review our information, services or products.

Any individual may access personal data related to them. If your comment or review includes information about a member of our staff you dealt with, we may pass those on to them.

When you fill in any forms, for example, if you take part in any treatments, marketing activity or we ask you for permission to feature your image or testimonials in our publicity materials.

When you've given a third-party permission to share with us the information they hold about you.

When you have given your consent to share information or where the information is made public as a matter of law.

If you visit our offices which have CCTV systems operated for the security of both our clients, visitors and staff. These systems may record your image during your visit.

5. What sort of personal data do we collect?

Personal information we may collect from you in the following ways:

Information you voluntarily provide to us:

We collect and maintain personal data that you voluntarily submit to us during your use of our services, such as treatments or purchases, your use of our website and your other interactions with us (e.g. when registering to receive information from us, signing up as a client, during the course of correspondence and conversations with us, as part of any user support interactions, or if you participate in any marketing activity, communicate with us via social media or apply for a job with us).

In particular, in order to sign up and create an account on our website, online booking system or to participate in our services (e.g. having a treatment, purchasing a product/gift voucher, or engaging with real estate services), we request the following personal information from you:

Name

Date of Birth

Title

Email address

Phone number

Home address

A medical consultation form to be filled out (for beauty services).

Other than the information which is definitely required to set up your account and participate in services with us, you have the flexibility to provide us with as little or as much of this requested information as you like. However, the more information you provide, the more you will get out of your interactions with us. In certain circumstances, we may not provide you with our services without obtaining specific information.

If you contact us, we may collect additional personal data from you, such as your opinion on competitors' treatments and activities, social media and services we provide.

Information we collect through your use of our website:

Through our use of cookies, log files and other technologies, we may collect personal data regarding your mobile device or the computer hardware and software used to access our website. This may include the following:

The IP address of device(s) used

Browser type

Operating system and device type

Approximate location (e.g. London)

Access times and dates; and

Referring website addresses

We also collect personal data regarding your use of and activity on our website.

This personal data allows us to deliver more helpful information, services and tools.

Please see our cookie policy on our website for further information.

Information we collect from third parties:

We may also combine personal data that we collect through your interactions with us with personal data that: a) you have provided to third parties and in respect of which you have given the third-party permission to share with us; and/or b) we have obtained from a public record.

6. What legal grounds do we have for using your data?

We will only use your data where the law allows us to. There are various grounds under data protection law (also referred to as lawful basis or legal basis) to rely on when processing your data. In some contexts, more than one ground applies.

We have summarised these grounds as Contract, Legal Obligation, Legitimate Interests and Consent and outline what those terms mean in the following table:

7. How and why do we use your data?

We set out a description of how we use your data and which of the lawful grounds for processing we rely on to do so.

Note that we may process your data for more than one lawful ground depending on the specific purpose of using your data. Please contact us if you need details about the specific legal ground we rely on to process your data where more than one ground is set out in the table below.

Communications from us.

We strive to provide you with choices regarding specific personal data uses, particularly around communications that we may send to you that you have not explicitly asked.

We may use your data to form a view on what we think you may want or need or what may be of interest to you, including across our beauty, aesthetics, and real estate services, and how we decide which information may be relevant for you.

You will receive communications from us about treatments you have booked and purchases, newsletters and treatment updates, or real estate updates. You had requested at Feel Best Limited trading as Petts Wood Spa & Clinic and via our workshop activity if you had requested information from us when you provided us with your details. When you registered on those activities, and you have not opted out of receiving those communications. These may extend to affiliated companies.

Third-party marketing.

We will never share your data with any company for marketing purposes, except with affiliated companies or outsourced providers like DKT Services Ltd where necessary for service delivery.

Opting out

You can ask us to stop sending you communications about our activities by contacting us at any time.

Change of purpose

We will only use your data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose (e.g., extending beauty-related consents to real estate services where consented). If you would like an explanation of how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your data for an unrelated purpose, we will notify you, and we will explain the legal ground which allows us to do so.

Note that we may process your data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

8. Use of cookies

Our website may use specific cookies, pixels, beacons, log files, and other technologies you should be aware of. You can set your browser to refuse all or some browser cookies or alert you when websites set or access cookies. Please note that some parts of our website may become inaccessible or may not function as intended when you disable or refuse cookies. Please see our cookie policy to find out more about the cookies we use and how to manage and delete cookies.

9. Third-party links and services

Our website may contain links to third-party websites and services. Please remember that when you use a link to go from our website to another website or request a third-party service, this privacy notice no longer applies.

Your browsing and interaction on any other website, or your dealings with any other third-party service provider (including outsourced providers like DKT Services Ltd for operational purposes), is subject to that website's or third-party service provider's own rules and policies.

We do not monitor, control, or endorse the privacy practices of any third parties.

We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.

This privacy notice applies solely to personal data collected by us through our website and does not apply to these third-party websites and third-party service providers.

10. Transfers outside the EEA

The remit of our business is within Great Britain, and so there is generally no need for us to transfer your data outside the EEA.

Whenever we transfer your data out of the EEA, we ensure a similar degree of protection afforded to it by ensuring at least one of the following safeguards implemented:

We will only transfer your data to countries deemed to provide an adequate level of protection for personal data by the UK Government.

We may use specific contracts approved by the UK Government, giving personal data the same protection it has in the UK.

We use providers based outside the EEA; we may transfer data to them if they adhere to equivalent safeguards.

11. How long do we keep your personal information?

We will only keep your data for as long as it is necessary for our purposes. In considering how long to keep personal data, we will consider its relevance to our business (including beauty and real estate activities) and our legal and regulatory obligations.

Feel Best Limited trading as Petts Wood Spa & Clinic will keep records for two years after your last interaction with us (e.g. your previous treatment, purchase of product or voucher, job application, social media interactions, or real estate enquiry) except where there may be a legal obligation to keep your records for longer.

12. Confidentiality and security of your personal information

We are committed to keeping the personal information you provide us secure, and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.

We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:

unauthorised access;

improper use or disclosure;

unauthorised modification; and

unlawful destruction or accidental loss.

Employees, affiliated companies, and data processors (i.e. those who process your data on our behalf, for the purposes listed above, including DKT Services Ltd), who have access to, and associated with the processing of personal data, are obliged to respect the confidentiality of the personal data of all users of our website and anyone else whom data we may hold. All data remains the property of Feel Best Limited.

13. How to access your information and your other rights

You have the following rights concerning the personal information we hold about you:

Your right of access.

If you ask us, we'll confirm whether we're processing your data and, if so, provide you with a copy of that personal data (along with specific other details). If you require additional copies, we may need to charge a reasonable fee.

Your right to rectification.

If the personal data we hold about you is inaccurate or incomplete, you're entitled to rectify it. If we've shared your data with others (including affiliates or processors like DKT Services Ltd), we'll let them know about the rectification where possible. If you ask us, where possible and lawful, to do so, we'll also tell you whom we've shared your data with so that you can contact them directly.

Your right to erasure.

You can ask us to delete or remove your data in some circumstances, such as where we no longer need it, or you withdraw your consent (where applicable). If we've shared your data with others, we'll let them know about the erasure where possible. If you ask us where possible and lawful to do so, we'll also tell you whom we've shared your data with so that you can contact them directly.

Your right to restrict processing.

You can ask us to 'block' or suppress your data processing in certain circumstances, such as where you contest the accuracy of that personal data or object to us processing it. However, it won't stop us from storing your data. We'll tell you before we lift any restriction. If we've shared your data with others, we'll let them know about the restriction where possible. If you ask us where possible and lawful to do so, we'll also tell you whom we've shared your data with so that you can contact them directly.

Your right to data portability.

You have the right, in certain circumstances, to obtain the personal data you've provided us with (in a structured, commonly used and machine-readable format) and to re-use it elsewhere or ask us to transfer this to a third party of your choice.

Your right to object.

You can ask us to stop processing your data, and we will do so if we're:

relying on our own or someone else's legitimate interests to process your personal information except if we can demonstrate compelling legal grounds for the processing;

processing your data for direct marketing; or

processing your data for research unless such processing is necessary for the performance of a task carried out in the public interest.

Your rights in relation to automated decision-making and profiling.

You have the right not to be subject to a decision based on automatic processing, including profiling, and it produces a legal effect or similarly significantly affects you unless such profiling is necessary for entering into, or the performance of, a contract between you and us.

Your right to withdraw consent.

If we rely on your consent as our legal basis for processing your data, you have the right to withdraw that consent at any time.

14. Changes to this privacy notice

We may make changes to this privacy notice from time to time, and you should tell us if your information changes.

To ensure that you are always aware of how we use your data, we will update this privacy notice from time to time to reflect our personal data use changes (e.g., expansions to real estate services). We may also make changes as required to comply with changes in applicable law or regulatory requirements. We may notify you by email of any significant changes. However, we encourage you to review this privacy notice periodically to know how we use your data.

15. Changes to your information

The personal data we hold about you must be accurate and current. Please contact us to tell us of your data changes during your relationship with us.